Returns & Refunds policy
At Eateries and Escapes, we strive to provide exceptional culinary, cultural, wellness, and custom experiences. To ensure the best service for our customers and our partners, we have established the following refund policy:
Cancellation Period:
Customers have 24 hours from the time of booking to cancel their order for a full refund.
Non-Refundable Policy:
Cancellations made after the 24-hour period will be non-refundable. This policy is in place as we work expeditiously to secure your experience details, including coordinating with local providers and securing reservations.
How to Cancel:
To cancel your order, please contact us via email or phone, providing your order details, and we will promptly process your cancellation request if it is within the 24-hour period.
Exceptions:
In rare circumstances such as illness or emergencies, we may consider exceptions on a case-by-case basis. Documentation may be required for review.
Rescheduling:
If you need to reschedule your experience, please notify us as soon as possible. We will make every effort to accommodate your new dates based on availability.
Thank you for understanding our refund policy. We appreciate your support and look forward to curating memorable experiences for you!
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail eateriesandescapes@gmail.com